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Troubleshooting

Review extension app logs

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The Developer Console All Logs feature enables you to review details about installs and uninstalls of an extension app. If you request assistance with an installation issue in the Docusign Developer Community, a Docusign support representative may ask you to provide details from the log.

Developer Console logs page

Access extension app logs

To access an extension app’s logs:

  1. Log in to the Developer Console.
  2. On the My Extension Apps page, locate the row for the extension app you want to update.
  3. Select the app to open the Overview page.
  4. In the left navigation, select All Logs.

Apply log filters

You can filter the logs by date or environment. By default, logs are loaded for the last 30 days for the demo environment.

To change the date range:

  1. Select the date filter.

  2. Select one of these options and select Apply:

    • Last 30 days
    • Last 6 month
    • Last year

  3. You can also select Custom Date Range, specify a range using one of these options, and select Apply:

    • Between: Define a start date and end date. Results include activity on the start and end dates, as well as between them.
    • Before: Select a date to return data from activity on and before that date.
    • After: Select a date to return data from activity on and after that date.

The page reloads and the content reflects the selected date range.

To change the environment:

  1. Select the environment filter.

  2. Select one of these options and then select Apply:

    • Demo
    • Production

The page reloads and the content reflects from the selected environment. See Developer and production environments for details about the difference between these environments.

Review log details

To review log details, select View All on the Install and Uninstall Logs tile. The list of logs loads. Each row in the list represents an installation or uninstallation of the extension app. You can apply filters to limit the number of results.

Log detail page

To view details about an installation or uninstallation, select View Details. The following information is displayed:

Log details

FieldDescription
Timestamp (UTC)The date and time at which the install or uninstall process finished.
App Instance IDA unique ID representing the instance of your extension app that was installed or uninstalled.
App IDA unique system-generated identifier for the extension app.
App NameThe unique name defined in the extension app’s Basic information and in the extension app manifest name property.
App VersionA unique ID representing the version of the extension app.
Account IDThe Docusign account to or from which the extension app was installed or uninstalled.
Extension TypeA list of extensions that the extension app implements.
Statussuccess if the install or uninstall succeeded, or failed if it did not succeed.
Duration (MS)The length of time in milliseconds for the install or uninstall process.
Debug ID (Trace Token)A unique ID that Docusign can use to troubleshoot the cause of a failure.
Status MessageOne of the following:
  • Created app instance: [app instance ID] if an installation succeeded
  • Delete app instance [app instance ID] if an uninstall succeeded

Select the Download CSV button to download a CSV file that contains the following information for each log file listed:

  • Timestamp
  • Status (success or failed)
  • Duration in milliseconds of the installation or uninstallation process
  • Debug ID
  • Status message

Next steps